Refund policy
We take pride in our craftsmanship and your satisfaction means everything to us. If your purchase does not meet your expectations please let us know within 45 days of the delivery date of your order so we can issue a Return Goods Authorization (RGA) number.
Please inspect your items upon arrival. If you have received a damaged, defective, or incorrect item, email a photo of the damage or defect along with your order number to our customer service team. We stand behind our products and are happy to take care of you. Contact us within 5 days of delivery to report any items lost, stolen, misdelivered, or damaged during transit. Strict reporting timelines imposed by carriers require notification of any discrepancies during this time. After 5 days from delivery, any items lost, stolen, misdelivered, or damaged during transit will not be eligible for replacement or refund.
We reserve the right to deny any returns that do not meet these criteria. Denied returns will be shipped back to the customer. Items not eligible for return include, but may not be limited to:
- Pendants or chandeliers
- Finish samples
- Custom items
- Discontinued or clearance items
- Fixtures assembled with E27 or GU24 sockets
- Items that have been installed
- Items not in their original factory condition
- Large quantity orders of ten or more items, including orders placed sequentially
Shipping fees are non-refundable and return shipping costs are the customer's responsibility. Carefully package fixtures and fragile items for transit. We recommend shipping your items fully insured with FedEx or UPS. Please check with your chosen carrier's packing policies if you have concerns about shipping fragile items.
Once your return is delivered, it will be processed in 3-5 business days. Please allow an additional 2-3 days for any refunds to be processed by your card carrier.
Please contact customerservice@cedarandmoss.mom with any questions.